FAQ

WHAT SIZE DO YOU THINK I SHOULD RIDE?

Start by speaking with the folks down at your local shop. Sizing outside of a bike shop can be tricky. In short, there’s no fool proof way for us to nail down a frame size for you based on height or inseam alone. Thankfully, those kind folks at your shop love talking about bikes and will be able to give you way better advice in person than we can over the internet. If you have a bike that currently fits you well, take a few measurements and compare them to our geometry charts. Top tube and seat tube lengths will be great numbers to start with, as we generally recommend sizing our bikes via the top tube. Also, with the way we’ve named our sizes, it’s not uncommon for folks to take one size down in our line from their “normal” size. So don’t get hung up on that.

CAN I BUY THIS DIRECTLY FROM YOU?

Nope, we have chosen to support bike shops, and thus all sales must pass through one. Check the dealer locator, if one of our shops is in your area, we recommend you go see them. They are the experts in your town and will be best able to help you out. If there isn’t a dealer in your area, see below.

THERE ARE NO RETAILERS IN MY AREA, WHAT DO I DO?

If you already have a shop you’re comfortable working with, be sure to ask if they can order something in for you. Most shops in the United States have accounts with our distributor Quality Bicycle Products, and thus can get you whatever you need. If you’re still having difficulty, drop us a call or email and we’ll help point you in the right direction.

CAN YOU TELL ME WHICH SHOP HAS THIS MODEL IN STOCK?

The retailers listed on our dealer locator are the shops most likely to have what you need on hand. Since often bikes are presold before they reach a shop or are quickly purchased once they arrive in store, we can’t be 100% certain as to what a shop has on hand. Call up your local dealer, they know what they’ve got, and will be eager to help.

CAN YOU SEND ME SOME TOUCH UP PAINT?

Touch up paint is gigantic pain in the ass, it dries out, leaks, and there are batch variations from paint run to paint run. This is why we don’t stock it, well that and the fact that we wear our scratches like badges of honor. If you’re doing it right, wear and tear usually has a good story mixed in. Chances are pretty good though that a local craft shop or auto body paint supply shop will be able to help you nail down a close match. That or you can always try nail polish, it works pretty darn well.

STICKERS?!

Yeah, we have those. Send us over a self addressed and stamped envelope with a love note asking real nicely for some free stickers and we’ll get you hooked up. You can send those requests, beers, coozies and cookies to:
Attn: Stickers!
All-City Cycles
/ 6400 W. 105th Street
Bloomington, MN 55438

DO YOU OFFER CRASH REPLACEMENTS?

Of course we do, we’re way cool. Please take you’re your frame/fork/part back to the shop whom you purchased it from and they’ll contact us to get you a discounted replacement. If you wrecked it and are honest with us, we’re always happy to help get you rolling again. Just don’t B.S. us okay? We’ve heard it all and have no patience for people trying to get over.

CAN I HAVE THIS IN A DIFFERENT COLOR?

Friends, we do not offer custom paint jobs, manufacturing, or builds of any sort.

WILL YOU SPONSOR MY RACE?

Shoot us over the flyer or details of what’s happening where and when and we’ll certainly give it a read and get back to you. We love supporting the little guys however we can, but truthfully we get a heap of sponsorship requests and cannot always accommodate them all. Make sure to include the benefits of sponsorship in your email and thanks for thinking of us.

WHO CAN I TALK TO ABOUT A POSSIBLE WARRANTY?

From the day of your purchase, we offer a three year warranty against defects in materials and workmanship. Warranty does not cover normal wear and tear or jumping your bike off a roof, we’re talking material and workmanship issues. If you have any concerns, your first point of action is to grab your original receipt and talk to your shop. We can work with your dealer to determine the cause of what’s going on and if it would be beneficial to send the product our way for a more in depth warranty evaluation. You can get the lowdown here: http://allcitycycles.com/images/uploads/All-City_Warranty_Policy.pdf